Company Policies

All labor provided by Expert Electronics is covered by a limited one-year warranty unless stated otherwise on your invoice. If you experience any issues, please contact us directly before anyone attempts to tamper with the installation, as this may void your warranty. To address any concerns related to the labor provided, please schedule an onsite appointment for a warranty inspection. Please note that onsite inspections will incur a $50.00 service call fee.

All appointments require a 2-hour notice if you need to reschedule or cancel. Please note that all deposits are non-refundable. On-site technicians will call in advance before heading to your location. We need confirmation over the phone before dispatching a technician via call or text. If you do not answer, your service call will be placed on hold and will need to be rescheduled. We understand that emergencies can happen, and we are here to help. If you need to reschedule, please call us immediately at (972) 275-6349.

Terms of Service 

THESE TERMS OF SERVICE APPLY TO SERVICES ORDERED FROM EXPERT ELECTRONICS at 

972-ASK-N-FIX AND OR EETECHSERVICE.COM 

TERMS AND CONDITIONS, REPAIR WARRANTIES, DISCLAIMERS 

WARRANTY DISCLAIMER - Expert Electronics hereby expressly disclaims all warranties; either expressed or implied, including any implied warranty of merchantability, fitness for a particular purpose, or any other warranty of any kind on any of the products or services, that Expert Electronics provides. 

Computer systems, hardware components, peripheral devices, software, and any other tangible component sold by 

Expert Electronics are warranted only by the manufacturer or publisher of such component and are limited to the terms set forth by said manufacturer or publisher. Expert Electronics is not responsible for obtaining warranty services or performance of warranty terms for any such component. 

Services rendered by Expert Electronics may void manufacturer warranties for a computer system, computer network system, or a related device. Expert Electronics does not assume any liability or warranty if the manufacturer's warranties are voided. Expert Electronics offers no verbal or written warranty, either expressed or implied, regarding the success of services rendered. 

No Consequential Damage 

In no event shall Expert Electronics, its subsidiaries or affiliates, or its respective officers, directors, employees, representatives, agents, contractors, or suppliers (collectively, " Expert Electronics") be held liable for special, incidental, consequential, punitive, direct, indirect, physical, compensatory, punitive or any other damages, including but not limited to, physical injury, loss of data, loss of use, or loss of profits, however caused, whether for breach of contract, negligence, or otherwise, regardless if Expert Electronics has been advised of the possibility of any such damages. 

Revisions to Terms and Conditions 

Expert Electronics may revise these terms and conditions at any time by publishing said revisions on Expert Electronics’ website: EETechService.com. All revisions to these terms and conditions are effective for transactions dated after the revisions. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect. 

Ownership 

By agreeing to have Expert Electronics perform services on any computer system, computer network system, or related device, you certify that you are the expressed owner of said computer, computer network system, or related device or are an authorized agent for the owner. If you are found not to be the true expressed owner of said computer system, computer network system, or related device, you assume all liability for any claim made as the result of the services rendered by Expert Electronics on said computer system, computer network system, or related device. 

Definitions 

A computer system is defined as the CPU enclosure and software (operating system, applications, and other installed software). 

Hardware is defined as any individual component that is contained within the Computer System such as hard disk drives, mainboards, processors, memory modules, or any other component contained within the Computer System. 

A peripheral device is defined as any hardware item that attaches to the Computer System such as Printers, Monitors, Cameras, etc. 

Data is defined as any information, which is not part of the operating system, application software or other installed software such as pictures, word processing documents, email, financial data, or any other user-created information stored on the computer system. 

Title to Goods 

The title to purchased goods is retained by Expert Electronics until the purchaser pays for such goods in full or the purchaser's agent. 

Rates and Minimum Charges 

Diagnosis is free with any repair. If you decline repairs for any reason, you will be assessed the following rate: Desktop diagnosis $85, laptop diagnosis $85, Mac desktop diagnosis $85, Mac laptop diagnosis $85, hard drive diagnosis $85. 

On-Site Services
On-site service call: $50.00 Includes travel up to 15 miles.
The trip charge for our of-service area customers: $50.00

Minimum Labor charge: $100.00 

Charges are billed by the hour rounded to the nearest quarter hour. 

Warranty diagnostics require a service call fee of $50.00 additional 

labor may be required to properly diagnose the problem at a standard rate of $100.00 per hour rounded to the nearest quarter hour.

Estimates 

After diagnosing the problem Expert Electronics will notify you with a verbal estimate to repair your system including any diagnostic charges if applicable. Your oral agreement to repair constitutes an Oral contract in which you agree to pay Expert Electronics for the diagnostics and repair upon completion. Written estimates will be provided upon request. 

Payment 

Unless prior arrangements are made, payment is due when services are rendered. Payment may be by cash, check, credit card, or certified instrument. Any other arrangements must be made in advance of services being provided. 

Payment by check 

EXPERT ELECTRONICS requires a valid Texas Driver's License with every check. Returned checks will be assessed a twenty-five dollar ($65.00) return fee. 

Abandoned Items 

Unless prior arrangements are made, any item left for repair that is not picked up and paid for within 15 days of completion of said repair will be considered abandoned. Expert Electronics will notify you by certified mail that Expert Electronics considers your item abandoned by you and if the item is not picked up and paid for within 15 days of our notification of your receipt of said notice, the item will be recycled by our e-waste recycler. 

The receipt by Expert Electronics for the certified mail sent to you and further, accepted by you together with your failure to contact us within the 15-day time frame is your acknowledgment the item is indeed abandoned and you thereby transfer title to Expert Electronics for disposition. Abandoning and subsequent e-waste recycling of your item does not relieve you from the amounts due. Expert Electronics reserves the right to pursue collections and by failing to respond you agree to be liable for all costs incurred in such collections. Before any further transactions with Expert Electronics, you will be required to remit in full on any previous amounts due plus provide pre-payment for any further services. 

Return Policy 

All sales are final. Exchange only. Within 10 days from the original invoice date. Your original receipt or invoice is required. 

Special order Computer Systems are non-refundable and non-returnable. Monitors, printers, and un-opened computer parts may be returned within 10 days from the original invoice date and are subject to a 25% restocking fee 

(Unless defective). 

Any product that is returned without all item (s) included with the original product is non-refundable and non-returnable. 

Opened software, games, videos, or computer parts are non-refundable and non-returnable. Used items are non-refundable and non-returnable. 

Recycling 

We offer our customers free recycling of unwanted or defective computer systems, peripheral devices, or hardware components. Hardware items replaced by Expert Electronics during a repair will also be recycled at no additional charge. All clients are responsible for securing their data.

Our paid e-waste service is recommended. During this process, all user information and data are securely erased and properly disposed of.

Special Orders, Computer Systems, and Peripheral Devices 

All computer systems and peripheral devices require a deposit equal to the cost of the system or device. Taxes, shipping, and service charges are due upon delivery. 

Parts 

If a part is required to facilitate a repair that is not a standard part in Expert Electronics’ inventory, the customer will be required to pay a deposit of 100% of the cost of the part before the part is ordered. 

On-Site Repairs 

If a part is required to facilitate a repair that is not a standard part in Expert Electronics’ inventory, or the part has a cost over $100, the customer will be required to pay a deposit of 100% of the cost of the part before the part is ordered. 

Over the Counter Parts Orders 

All "over the counter" parts orders require a deposit of 100% of the cost of the part before the part is ordered. 

If for any reason the customer decides PRIOR TO REPAIR, not to purchase goods that have been ordered, the customer will be solely responsible for shipping costs to and from the manufacturer, plus a cancellation charge of 25% of the total order value. 

HELP DESK SUPPORT 

(a) Services: Expert Electronics will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control. 

(b) User Responsibility: You understand and agree that before contacting or allowing Expert Electronics to perform diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that Expert Electronics shall not be responsible under any circumstance for any loss or corruption of data and/or software. 

ON-SITE SERVICE 

(a) Scheduling: Standard service hours are Monday-Saturday, 9 AM - 5 PM. Additional charges may apply for rapid response services or services outside of standard installation hours. 

(b) Service Jurisdiction: Expert Electronics sets the Service Jurisdiction for each community in Dallas. If a location lies beyond Expert Electronics' standard service jurisdiction, additional trip charges may apply. To determine if your location is within the Expert Electronics standard service jurisdiction, please call (972) ASK-N-FIX or (972) 275-6349 for information about applicable trip charges. 

(c) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time services are provided. IF THE EXPERT ELECTRONICS TECHNICIAN 

ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES WILL BE DENIED AND A $69 CANCELLATION CHARGE WILL BE ASSESSED. 

(d) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE 

AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE (S) AND/OR ON ANY OTHER 

STORAGE DEVICES YOU MAY HAVE BEFORE THE ARRIVAL OF THE EXPERT ELECTRONICS AGENT 

TO YOUR HOME OR BUSINESS. EXPERT ELECTRONICS AND/OR ITS THIRD-PARTY SERVICE PRO- 

VIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION, OR CORRUPTION OF ANY SOFTWARE, DATA, OR FILES. 

(e) Requirements For Wireless Home Networking Only: 

* All computers to be networked must have:

* Password(s) for operating systems(s) and/or ISP must be available at the time of service. 

* Microsoft Windows 8 operating system or greater. 

* Operating System disc and Key Code must be available at the time of service. 

* All computers and/or peripherals to be networked must be in good working order and Spyware-free. 

* For all broadband installations, the broadband services must be installed and operational before the time of service, including connections to any broadband modem. 

(f) Access: The Expert Electronics Technician must receive full access to the computer(s) and/or peripheral 

(s) To be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space, and electrical power. IF THE EXPERT ELECTRONICS AGENT AR- 

RIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE WILL BE AS- 

SESSED. 

TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES: 

LIMITATIONS TO SERVICE: EXPERT ELECTRONICS AND/OR ITS THIRD-PARTY SERVICE PROVIDER 

RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND IN- 

STEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINI-- 

MUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR 

OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER 

ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REA- 

SONABLY DETERMINED BY EXPERT ELECTRONICS AND/OR ITS THIRD-PARTY SERVICE PROVIDER. 

FORCE MAJEURE: If Expert Electronics’ and/or its third-party service provider's ability to render services is impaired by you or circumstances beyond the control of Expert Electronics and/or its third-party service provider, Expert Electronics and/or its third-party service provider may choose not to provide services. 

LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL EXPERT ELECTRONICS AND/OR ITS 

THIRD-PARTY SERVICE PROVIDERS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, 

INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL 

DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, 

OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY EXPERT 

ELECTRONICS AND/OR ITS THIRD-PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DE-INSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, 

PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER. 

RELEASE OF LIABILITY: BY ORDERING SERVICE, YOU AFFIRMATIVELY RELEASE AND HOLD HARM- 

LESS EXPERT ELECTRONICS AND/OR ITS THIRD-PARTY SERVICE PROVIDER FROM AND AGAINST 

ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING- 

ING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM EXPERT 

ELECTRONICS AND/OR ITS THIRD-PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD 

PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS 

PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU. 

CHANGES, CANCELLATIONS AND REFUNDS 

To change your order you must contact Expert Electronics Customer Service at (972) ASK-N-FIX or (972) 275-6349 

You may cancel your order if you give Expert Electronics at least 4 hours notice before the scheduled performance of services. Cancellations must be completed by calling (972) ASK-N-FIX or (972) 275-6349. If you prepaid for your order, the payment amount will be fully refunded via a company check. Checks typically arrive in 2-4 weeks. 

If you are not satisfied with your service: Please call (972) ASK-N-FIX or (972) 275-6349 or email service (at) EETechService.com for resolution. 

We stand behind our Phone Support services for 3 days. We stand behind our On-Site Service for 7 days. If there is a problem with the service we provide and you notify us within the stated time, We will work to remedy your problem quickly and at no additional cost. 

IMPORTANT: 

Due to the unpredictable nature of complex computing systems, business environments (including but not limited to servers, networks, or VPN connections) are NOT warranted or covered by this warranty period.

All parts and products provided by Expert Electronics come with a one-year warranty. Customers are responsible for any shipping costs and on-site service call charges. Additionally, it is the customer’s responsibility to keep all receipts and to register their product with the manufacturer.